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6 Quick Reference Guide
• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft Windows License
These labels are located on your computer.
• Use the Service Tag to
identify your computer
when you use
support.dell.com
or contact
technical support.
• Enter the Express Service
Code to direct your call
when contacting technical support.
• Solutions — Troubleshooting hints and tips,
articles from technicians, online courses, and
frequently asked questions
• Community — Online discussion with other
Dell customers
• Upgrades — Upgrade information for
components, such as memory, the hard drive, and
the operating system
• Customer Care — Contact information, service
call and order status, warranty, and repair
information
• Service and support — Service call status and
support history, service contract, and online
discussions with technical support
• Reference — Computer documentation, details
on my computer configuration, product
specifications, and white papers
• Downloads — Certified drivers, patches, and
software updates
• Desktop System Software (DSS) — If you
reinstall the operating system for your computer,
you should also reinstall the DSS utility. DSS
provides critical updates for your operating
system and support for Dell 3.5-inch USB floppy
drives, Intel
®
Pentium
®
M processors, optical
drives, and USB devices. DSS is necessary for
correct operation of your Dell computer. The
software automatically detects your computer
and operating system and installs the updates
appropriate for your configuration.
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support site.
NOTE: Corporate, government, and education customers can
also use the customized Dell Premier Support website at
premier.support.dell.com. The website may not be available in
all regions.
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