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9.0 Troubleshooting
If you have a question or problem, the troubleshooting table may help (See Table 10). If you need
assistance, phone Eaton Powerware Service or your local Eaton Powerware office. Please have the model
number and serial number (located on the rear of the unit) available.
If the unit must be returned, Eaton Powerware will give you a Return Authorisation (RA) number. Phone
Eaton Powerware National Service & Repair Centre on 1300 303 059 for an RA number before returning
the unit for any reason.
This section explains:
• UPS alarms and conditions
• How to silence an alarm
Audible Alarms and UPS Conditions
The UPS has an audible alarm feature to alert you of potential power problems. When the alarm
is activated, the UPS beeps in different intervals according to a particular condition. Use Table 10
to determine and resolve the UPS alarms and conditions.
Silencing an Audible Alarm
There are two ways to silence the alarm for an existing fault:
• Press one of the front panel control buttons ( , , or
↵↵
).
• Turn the Alarm Silence option on through the front panel (see Section 4.0 "Configuration").
If UPS status changes, the alarm beeps, overriding the previous alarm silencing. The alarm does
not silence if there is a low battery condition.