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10. Warranty
WARRANTY Information
This Warranty is subject to Eaton Power Quality Pty Ltd (EPQ) standard Conditions of Sale, which govern
all sales of products by Eaton Power Quality Pty Ltd.
1. EPQ products, in general, are warranted against failure due to faulty materials and/or workmanship
for a period of two years from despatch date (ex EPQ store) as per invoice. The Ferroresonant and
95 Series Power Conditioners and Dry Type Transformers have an extended warranty - 5 years from
date of despatch.
The Transient Voltage Surge Suppression (TVSS) products are warranted against faulty materials
and workmanship for certain periods from the date of purchase. Please refer to your equipment litera-
ture or catalogue for warranty periods. Please also note that it is possible that an excessive surge
(such as from a direct lightning strike to the building or a building wiring fault) may cause damage to
a unit and render it inoperable. In the case of filters/surge diverters, the units are designed to protect
your equipment. However, due to the unpredictability of surge events, this is not a guarantee. A unit
that has been damaged in this way is not warranted.
2. If, within the applicable Warranty period, any EPQ product does not meet the warranty specified
above, and the product was installed and operated in accordance with EPQ recommended standard
installation procedures, EPQ shall thereupon correct any defects due to faulty materials and/or work-
manship.
3. Any modification made to the product other than those made by EPQ or its authorised representative
may cause the Warranty to be void.
4. For units up to 3kVA that are installed as a portable device and TVSS products, the Warranty covers
repair or replacement of defective parts at the factory, or other service locations as nominated by
EPQ, provided the unit has been returned by the user packed adequately to prevent shipping dam-
age, and approval has been obtained from EPQ before shipment. All costs associated with the return
of the product to EPQ are at the customer's expense.
For hardwired products 3kVA and above (except TVSS products), the Warranty covers on site repair
(Metropolitan area, Capital Cities only), during normal working hours, by EPQ technicians or appoint-
ed agents. For units installed in remote locations, EPQ may, at its discretion, request the equipment
to be recovered and returned to the factory or other nominated service locations. In this case, it is the
customer's responsibility to pack the equipment adequately to prevent shipping damages and pay
freight charges to the location nominated by EPQ. Approval to return goods must be obtained from
EPQ before the goods are despatched.
5. Units returned for in-warranty repairs, which are found not to be defective, will be subject to an
inspection and handling charge, plus transportation charges.