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Customer Support
If you have a question or problem, Table 10, Troubleshooting, may help. If you need
more help, please have your UPS model number and serial number (on the back
label) nearby, and call the Eaton Powerware office nearest you (see the offices
section). Eaton Powerwares’ service technicians have in-depth knowledge of the UPS
and power problems.
Eaton Powerware may tell you the UPS must be returned. If this happens, we will give
you a Return Authorisation (RA) number. When you return a Powerware 9120 to the
factory for any reason, please use the original packing material in which your unit
was shipped to you. You may be responsible for repair charges for damaged units
which are not packed in Powerware packing material. If you have discarded the orig-
inal packing material, please call the nearest Eaton Powerware office so that we can
ship new packing material to you. If you have any questions, please feel free to call or
fax the nearest Eaton powerware office. Please do not return your Powerware 9120
without calling Eaton powerware first. Eaton Powerware will advise you where to ship
your Powerware 9120.
Eaton Powerware reserves the right to change specifications without prior notice.