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Contacting Emulex 10-3
24 - Hour Support
Technical Support within the USA is available 24 hours a day. After normal
working hours, dial one of the following numbers:
Telephone: (800) 854-7112, ext. 8270 or (714) 662-5600, ext 8270
Automatic Call Distribution: (714) 513-8270 (6:00 a.m. - 5:00 p.m.)
The after-hours answering service asks for your name, company name,
telephone number and product type. The answering service pages the on-call
technical support specialist, who will return the call as soon as possible.
Product Service
If a customer experiences difficulties with an Emulex product and is unable
to resolve the problem with Emulex Technical Support, a Return Materials
Authorization (RMA) number will be issued. Shipping instructions to the
nearest Repair Center will also be provided. Following receipt of the RMA
number, the customer is responsible for returning the product to Emulex,
freight prepaid. For additional information please refer to the Warranty
Registration Card.
Bulletin Board System
The Emulex Bulletin Board System (BBS) allows the user to download
Emulex software and documentation files, upload files, and send or receive
messages. Connection to the Emulex BBS may be made through modem or
the Internet. Obtain upgrades through the BBS by using a modem and
performing these steps:
1) Verify that your communication software supports one of these file
transfer protocols:
Xmodem, K-modem, Z-modem, SEAlink, Telink, or Kermit.
2) Configure the communication software to operate at 2400 -14.4K bps, 8
data bits, no parity, and 1 stop bit.