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Problems Getting Good Print Quality
You see horizontal banding . . .
■ Make sure the print head nozzles are
not clogged. To clean the print head,
see page 37.
■ Make sure the Media Type setting
matches the paper you loaded. See
page 35 for guidelines.
■ Make sure the printable side of the
paper is face up. It is usually whiter
or shinier.
■ Make sure the ink cartridges aren’t
low on ink. If either ink out light is
flashing, replace the ink cartridge; see
page 41. If your ink cartridge is more
than six months old, see page 44 for
replacement steps.
■ Try using Automatic mode. See
page 16 (Windows) or page 21
(Macintosh) for instructions.
■ Make sure the paper thickness lever is
in the 0 position, as shown to the
right. Set the lever to the + position
when you print on thicker paper or
envelopes. You may also need to turn
off High Speed printing in the
printer software.
You see vertical banding . . .
■ Make sure the print head nozzles are
not clogged. To clean the print head,
see page 37.
■ Run the Print Head Alignment
utility. See page 46 for instructions.
■ Check the paper thickness lever
position. If it’s in the + position,
your printer is set for thicker paper
or envelopes and your image may
have banding. For most papers,
set the paper thickness lever to the
0 position.