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Problem
Recommendation
Printing is patchy, faint,
uneven, or intermittent
Check that the ribbon is seated correctly.
Check that the ribbon moves freely in the
cartridge.
If you have been using the ribbon for a
long time or for a large amount of
printing, it may need to be replaced.
It is also possible for the print head to
wear out if the printer is used frequently
and for long periods at a time. See page
C-6 for instructions on replacing the print
head.
All the text is printed
on the same line or
text is printed with an
extra blank line between
This can usually be corrected by
changing the setting of DIP switch 2-4. If
that does not solve the problem, you may
need a different cable.
Some of the characters
printed do not match
those in the file
If they are international characters,
check the settings of DIP switches 1-6 to
1-8. If they are graphics characters, see
that your software is correctly installed
and that you have correctly set DIP
switches 1-3 and 1-4.
Paper feeding problems
See Chapter 2 for specific instructions on
loading paper.
Regular gaps appear
in printouts
Check the settings of DIP switches 2-1
and 2-3 to ensure that you’ve selected
the correct paper size and that skip-over-
perforation is OFF:
Self test pattern
is garbled
If the test pattern did not print as shown
in Chapter 1, the printer is faulty Refer
the problem to your dealer. If the pattern
is printed but is patchy or faint, check
that the ribbon is installed correctly.
Beeper sounds and
Turn the printer off and see that it is not
printer stops
out of paper and that the paper is loaded
correctly. Then turn the printer back on
and try again. If the printer beeps and
does not print again, take it to a qualified
C-2 Problem Solving and Maintenance