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Chapter 6 Problem Solver 109
Printing or printout quality problems
The printer is on but it doesn’t print.
Cause What to do
The interfacecable is broken or
twisted.
Check that the interface cable is not
broken or twisted. If you have another
interface cable, replace the cable and
check whether the printer works
correctly.
The printer is not connected
directly to your computer.
When you use a printer changer, printer
buffer, or a extension cable, the printer
does not print correctly due to the
combination of these devices. Make sure
that the printer works correctly when it
is connected to your computer without
these devices.
The printer driver is not
installed correctly.
Check that the printer driver is installed
properly. If necessary, reinstall the
printer driver.
Paperisjammedortheribbon
or guard mechanism is stuck.
Turn the printer off, open the printer
cover and remove the jammed paper or
things that are stuck. To eject the
jammed paper, see “Clearing Paper
Jams” on page 119.
The USB setting is incorrect. Confirm the USB setting is correct. See
“Correcting USB Problems” on page 115
for details.
The printer is hung-up
(stopping in abnormal
situations).
Turn the printer off and wait for a while.
Then, turn the printer on again, and start
printing.