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Chapter 6 Problem Solver 121
❏ Product serial number
(The serial number label is usually on the back of the product.)
❏ Product model
❏ Product software version
(Click About, Version Info, or similar button in the product
software.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the software applications you
normally use with your product
For users in North America
If you purchased your printer in the United States or Canada,
Epson provides technical assistance 24 hours a day through the
electronic support services and automated telephone services
listed in the following table:
Service Access
World Wide WebFrom the Internet, youcanreachEpson
Supportathttp://support.epson.com. At this
site,youcandownloaddriversand other files,
look at product documentation,access
troubleshooting information,and receive
technical advice through e-mail.
Automated Telephone
Services
Avariety of automated help servicesare
available 24 hoursaday, seven days a week.
To use these services, you must have atouch
tone telephone and call (800) 922-8911.