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Troubleshooting
Indication/Symptom What to do
Make sure you are using the
correct login details. If the default
password has been changed and
you do not know the current
password, use the Reset button to
reset the Ericsson W25 to factory
default configuration (see section
6.2). This will reset the login details
to default values (“User name” user
and “Password” user).
6.4 Internet Access
Table 24 Internet access
Indication/Symptom What to do
Cannot access the Internet from
any of my local devices.
Make sure that the GSM/UMTS
antenna is properly connected and
tightened to the Ericsson W25
antenna connector.
Check the Alarm indicator on the
front panel of the Ericsson W25
unit. If it is red, see the information
in the Alarms section on the
Overview page.
On the Internet page, verify that
the mobile network signal quality
indicator displays at least one bar.
If not, move the Ericsson W25 or
attach an external antenna (indoor
window or outdoor roof mounted).
External antennas are available as
accessories to the Ericsson
W25.
On the Internet page, make sure
that the Link status is Up and that
an IP address is defined.
Use the Configuration Wizard and
check that all authentication details
are entered according to
information from the service
provider.
74 5/1551-CRH 102 167 Uen Rev E 2008-02-15