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AP-1
Appendix1 Troubleshooting
Before you ask for repair service, check the following first.
Check also the fi-5000N Message Display if any error description is shown. To understand the error message and
required actions, refer to "fi-5000N Operator’s Guide" for details.
If you cannot solve the problem by referring to these, contact the store where you purchased the fi-5000N, or contact an
authorized FUJITSU scanner service provider.
Symptom Check this item Remedy
fi-5000N cannot be turned
on. (Power lamp (LED) is
not lighted)
Is the power switch turned on? Turn on the power switch.
Are the AC adapter and the power
cable of fi-5000N connected
correctly?
Re-connect the AC adapter and the
power cable correctly.
Turn off the power, and
disconnect the USB cable. Is the
power restored when you turn on the
power again?
Check whether there is a problem
with the USB cable or the power
cable.
Turn off the power, and
disconnect the network cable. Is the
power restored when you turn on the
power again?
Check whether there is a problem
with the network cable or the network
(such as hub, router).
The power lamp (LED) could be
damaged If any of the following is
observed:
Is the lamp on the network connector
blinking (orange)?
Do messages appear on the
Message Display?
Can the problematic fi-5000N be
seen from the fi-5000N software?
Turn on the power again.
Nothing is displayed on the
Message Display
Is the power lamp of fi-5000N lighted
up?
Turn off the power switch. Check that
the AC adapter and the power cable
are connected, and then turn on the
power.
Turn off the power of fi-5000N, and
disconnect the USB cable. Does the
problem prevail even after you turn
on the power again?
Check whether there is a problem
with the USB cable or the power
cable.
Turn off the power of fi-5000N, and
disconnect the network cable. Does
the problem prevail even after you
turn on the power again?
Check whether there is a problem
with the network cable or the network
(such as hub, router).
The fi-5000N’s keyboard
does not respond when the
keys are pressed
Are the power lamp of fi-5000N
lighted, and messages displayed on
the Message Display?
Turn off the power switch. Check that
the AC adapter and the power cable
are connected, and then turn on the
power.