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fi-5000N Getting Started AP-2
Scanning does not start
when the [Scan] or [Send
to] button is pressed.
Is the scanner showing an error
code? (Does "U" or "E" appear on
the Function Number display of the
scanner?)
Note down the displayed message,
and take the appropriate action sub-
ject to the displayed message.
Does any error message appear on
the fi-5000N?
Take the appropriate action subject
to the displayed message.
Turn off the fi-5000N and reconnect
the USB cable. Does the problem
prevails even after you turn on the
power again?
Check whether there is a problem
with the USB cable or the scanner.
Turn off the fi-5000N and reconnect
the network cable. Does the problem
prevail even after you turn on the
power again?.
Check whether there is a problem
with the network cable or the network
(such as the hub and router).
fi-5000N does not appear in
the [Select Scanner] tab of
the fi-5000N Configuration
Tool. (Unable to communi-
cate over the network)
1. Is the network cable connected?
2. Is the Hub turned on?
3. Is the fi-5000N's IP address set cor-
rectly?
4. Is the fi-5000N turned on?
Check whether there is a problem
with the network cable or the network
(such as the hub and router).
A message informing that
scanner is not found
appears during scanning.
Is the fi-5000N added to [Favorite] on
the [Select Scanner] tab of the fi-
5000N Configuration Tool?
Add the fi-5000N you want to use to
[Favorite].
Isn’t the status of the fi-5000N "Inac-
tive" on the [Select Scanner] tab of fi-
5000N Configuration Tool after it is
added to [Favorite]?
Check if your using fi-5000N is
turned on and the network is online.
Isn’t the indication of the Scanner to
be connected to the fi-5000N is "------
-" on the [Select Scanner] tab of the
fi-5000N Configuration Tool?
Check if your using fi-5000N is con-
nected to the scanner and the scan-
ner is turned on.
Isn’t the status of the fi-5000N "Busy"
on the [Select Scanner] tab of fi-
5000N Configuration Tool?
The fi-5000N is being used by
another user.
Wait until it becomes available.
Then, update the displayed [Select
Scanner] tab, check that the status of
fi-5000N is "Active", and scan the
document again.
I am identified as a different
user to log in by fingerprint
authentication.
Is the fingerprint unique to the user?
Aren’t multiple users registered using
the same fingerprint?
Every user must be registered using
the unique fingerprint.
Symptom Check this item Remedy