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Appendix E Troubleshooting
Problem Check Item Suggestion
Scanner cannot be
turned on.
Has the Startup button been pressed? Press the Startup button.
Are the AC cable and AC adapter
properly connected to the scanner?
Connect the AC cable and the AC adapter.
Disconnect the AC cable from the scanner, wait at
least ten seconds, then reattach the cable and turn
the power back on again. If the problem persists,
contact your FUJITSU scanner dealer or an
authorized FUJITSU scanner service provider.
Scanning does not
start.
Has the document been loaded
correctly into the ADF paper chute?
Reload the documents into the ADF paper chute.
Is the ADF completely closed? Close the top cover completely.
Does the same problem occur after
turning the scanner power off and
back on again, and re-logging in?
Disconnect the AC cable from the scanner, wait at
least ten seconds, then reattach the cable and turn
the power back on again. If the problem persists,
contact your FUJITSU scanner dealer or an autho-
rized FUJITSU scanner service provider.
Even after pressing
the top cover
[SCAN] button,
scanning does not
start.
Is the button displayed on
the touch panel?
The top cover [SCAN] button can only be used on
the following screens.
•
"Send e-Mail" screen
• "Send Fax" screen
• "Print" screen
• "Save" screen
• "Scan Viewer" screen
• "Scan Test" screen
• "Message Screen"
Multifeed errors
occur frequently.
Do the documents satisfy the
required quality conditions?
Use documents which satisfy the quality conditions.
For more details, refer to the "Operator's Guide".
Has the document been loaded
correctly into the ADF paper chute?
Riffle and realign the document stack, then load it
back into the ADF paper chute.
Is the document stack more than 5
mm thick?
Remove sheets from the stack to reduce it to a
thickness of 5mm or less.
Is the pad assembly dirty? Clean the pad assembly.
For more details, refer to the "Operator's Guide".
Is the pad assembly worn out? Replace the pad assembly.
For more details, refer to the "Operator's Guide".
Paper is not fed into
the scanner.
(Pick errors are
frequent or
document feed
stops midway)
Do the documents satisfy the
required quality conditions?
Use documents which satisfy the quality conditions.
For more details, refer to the "Operator's Guide".
Is the pick roller dirty? Clean the pick roller.
For more details, refer to the "Operator's Guide".
Is the pick roller worn out? Replace the pick roller.
For more details, refer to the "Operator's Guide".
Is there any foreign matter in the
document feed path?
Clean the document feed path.
Scanned data is
elongated.
Are the feed rollers dirty? Clean the feed rollers.
For more details, refer to the "Operator's Guide".
Shadow on the
leading edge of the
scanned data.
Are the feed rollers dirty? Clean the feed rollers.
For more details, refer to the "Operator's Guide".
Vertical line on the
scanned data.
Are the glass scanner windows dirty? Clean the glass scanner windows.
For more details, refer to the "Operator's Guide".
fi-6010N Network Scanner Getting Started
28
Scanned data
appears skewed or
distorted.
Has the document been loaded
correctly?
Load the document correctly.
Quality of scanned
data is poor.
Are the glass scanner windows dirty? Clean the glass scanner windows.
Cannot login with
administrator
password.
Was the Caps Lock on when the
password was entered?
Turn off the Caps Lock and try logging in again.
If the password has been lost or forgotten, contact
your FUJITSU scanner dealer or an authorized
FUJITSU scanner service provider.
The "Keyboard
error or not
keyboard present"
message is shown
on the screen, the
scanner does not
startup.
After turning the scanner off, was the
power turned back on again
immediately?
Disconnect the AC cable from the scanner, wait at
least ten seconds, then reattach the cable and turn
the power back on again. If the problem persists,
contact your FUJITSU scanner dealer or an
authorized FUJITSU scanner service provider.
Input field entry
entered via the key-
board does not
appear on the
screen.
Has the input field been selected? Select the input field and try again.
Press the [Cancel] button and try again.
To use the touch panel, touch the input field directly
and try again
Saving is not
possible after
pressing [Save] on
the "File
Download" dialog
box.
Does the length of the "Save As"
folder path (folder path plus file
name) exceed 259 characters?
Select a "Save As" folder that respects the limit.
Status screen stops
at "Printing scan
data to...".
Is there enough free space in the
drive on which the spool folder for
the print server exists.
Make sure that there is enough space in the drive.
No response from
pressing tab or
enter key after a file
download operation
has been selected
via the network
interface or the
download process
does not start.
Has the [Download], [Get CSV] or
[Backup] button been selected?
Try pressing a different tab or button on the screen.
An error occurs
when installing an
Admin Tool.
Is an Admin Tool of another lan-
guage already installed?
Uninstall the existing Admin Tool, and try again.
The login screen is
not displayed when
connecting via the
network.
Are the SSL settings correct? Close the screen, correct the settings, and try con-
necting again.
Was the [Yes] button selected on the
"Security Warning" dialog box when
connecting with HTTPS?
Close the screen and try connecting again. Select
the [Yes] button on the "Security Warning" dialog
box when connecting.
Problem Check Item Suggestion