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Chapter 4: Troubleshooting
www.gateway.com
General troubleshooting
guidelines
If your computer does not recognize the new drive, try these troubleshooting
tips before calling Gateway Technical Support:
■ Review the installation procedures. Make sure that you did not skip any
of the steps.
■ Reconnect the power cable on the drive.
■ Reconnect the data ribbon cable on the drive. Make sure that the red-stripe
edge of the data ribbon cable aligns with Pin 1 on your drive.
■ Replace the data ribbon cable with the new cable that was included in the
drive kit to see if the old cable is defective and needs to be replaced.
■ Make sure that the jumper settings on the back of the drive are set correctly.
Review the instructions on configuring the drive to see if you placed the
jumpers over the correct pins.
■ Check your BIOS Setup utility to see if your drive settings are correct.