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Chapter 4: Troubleshooting
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Cleaning a tape drive.
The tape drive needs to be cleaned. You can clean the drive using one of two
methods:
■ Use a Travan cleaning cartridge
■ Clean the drive head manually
To clean the drive head manually:
1 Moisten a clean, foam-tip swab in isopropyl alcohol. The swab
should be wet but not dripping.
2 Hold the drive access door open and gently wipe the tape head using
an up-and-down motion.
3 Use a second swab saturated in isopropyl alcohol to wipe the capstan.
The capstan is the flat roller just to the left of the tape head. Rotate
the capstan and clean its entire surface. Allow at least three minutes
for the alcohol to dry before using the drive.
Your computer does not recognize your new IDE tape drive.
■ Make sure that you have correctly installed the Seagate Backup Exec
software.
■ Make sure that all cables are attached firmly.
■ Check with the manufacturer of your IDE controller chip set to make sure
that you have the latest drivers for your operating system. Outdated or
incorrect drivers provide limited hardware support and can result in
Windows being unable to detect your tape drive.
■ You may need to reconfigure your tape drive as the master or slave drive
using the Master/Slave jumpers.
If the tape drive is the only device on the IDE cable, set the jumper to
configure it as the master.
If there are two IDE devices on a single cable, make sure that the tape drive
is configured as the slave. Configure the other device as the master.