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Chapter 4: Troubleshooting
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■ Make sure that the software drivers for the Zip drive are correctly installed.
See “Installing Zip drive software” on page 30.
■ If your computer’s operating system is Windows 98, make sure that the
operating system is running in 32-bit mode (Protected mode).
To determine if the operating system is running in 32-bit mode:
1 Right-click the My Computer icon, then click Properties.
2 Click the Performance tab and confirm that File System and Virtual
Memory
are listed as 32-bit.
3 If the mode is 16-bit, see the Windows documentation for
instructions on changing the operating system to 32-bit.
■ Some IDE hard drives do not work correctly unless they are in a certain
position on the IDE cable. You may need to reverse the position of the
master drive and the Zip (slave) drive on the cable for the drives to work
correctly.
■ If your computer still does not recognize the Zip drive, the existing IDE
master drive may not allow access to a slave drive on the same cable. Try
installing the Zip drive on the secondary IDE controller.
Your computer does not recognize a slave drive connected to the
same IDE cable as a Zip master drive.
■ Make sure that Pin 1 is connected correctly on all IDE data cable
connections. The red stripe on the data cable should align with Pin 1 on
each connection. If the cable does not have a keyed connector, make sure
that the connector is covering all of the pins.
■ Make sure that the slave drive is jumpered correctly as a slave. See the
documentation that came with the slave drive for configuration
information. (Often this information is on the drive case.)
■ Some IDE hard drives do not work correctly unless they are in a certain
position on the IDE cable. You may need to reverse the position of the
slave drive and the Zip (master) drive on the cable for the slave drive to
work correctly.
■ If your computer still does not recognize the slave drive, configure the
jumper settings on the Zip drive for the Cable Select option. For more
information, see “Setting the IDE jumpers” on page 18.