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Troubleshooting
support.gateway.com
■ DVDs and DVD drives contain regional codes that help control DVD title
exports and help reduce illegal disc distribution. To be able to play a DVD,
the disc’s regional code and your DVD drive’s regional code must match.
The regional code on your DVD drive is determined by your computer’s
delivery address. The regional code for the United States and Canada is 1.
The regional code for Mexico is 2. Your DVD drive’s regional code must
match the regional code for the disc. The regional code for the disc is on
the disc, disc documentation, or disc packaging.
If the DVD movie does not play, the disc’s regional code and your DVD
drive’s regional code may not match.
Cleaning CDs and DVDs
Clean discs by wiping from the center to the edge, not around in a circle, using
a product, such as a soft cloth, made especially for cleaning CDs and DVDs.
Computer
The computer will not start
■ Make sure that the power cord is connected to an AC power source and
your computer is turned on.
■ Open the computer case and make sure that the power supply cable is
connected correctly to the system board.
■ Open the computer case and make sure that the power button cable is
connected correctly to the system board.