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Chapter 3: Getting Help
www.gateway.com
Using eSupport
The eSupport site is divided into four major areas:
■ Support Home
■ Downloads
■ Contact Us
■ Account Info
Each of these areas is represented by a tab across the top of the Web page.
Support Home tab
To get specific information about your computer, type your serial number into
the My System Information box, then click
GO, or click Look up my serial number
for me
. For more information, see “Finding your specifications” on page 9.
The Support Information link lets you access product documentation,
specifications, and manuals. By entering your serial number, you get specific
documents related to your system. You can also browse through the reference
area to locate an article specific to the question you have.
The Tutorials link lets you access an extensive library of how-to articles and
videos on topics such as making audio CDs and installing a hard drive.
Downloads tab
The Downloads tab provides the latest software updates for BIOS and driver
upgrades. By entering your serial number you get drivers specific to your system.
Click
All Downloads to walk through a step-by-step wizard to locate your drivers.
For more information, see “Updating device drivers” on page 83.
Contact Us tab
The Contact Us tab contains links to technical support with a live technician,
including chat and e-mail. Click
Call Us to get a list of Gateway telephone
numbers for both sales and support. For more information, see “Telephone
support” on page 152.
Account Info tab
The Account Info tab contains support for non-technical issues, like the status
of your order or changing your account address.