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Troubleshooting
support.gateway.com
To access the gateway.your.way dial-up server:
1 Insert the red Drivers CD into the CD, DVD, or recordable drive.
2 Click Help, then click Support Web Site.
3 To check your modem connection speed, click the Direct Dial option.
After your modem connects, move the mouse pointer over the
Dial-Up Networking icon (located next to the clock on your taskbar).
Your modem connection speed appears.
Your fax communications program only sends and receives faxes at
14,400 bps even though you have a 56K modem
Current fax technology only supports a maximum send and receive rate of
14,400 bps.
The modem is not recognized by the computer
■ Make sure that the line connected to the modem is working and plugged
into the appropriate jack on the modem. Use the setup poster to make sure
that the connections have been made correctly.
■ If the modem shares the telephone line with another device, make sure
that the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
■ Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems with
the modem connection.
■ Shut down and restart your computer.
■ Run Windows modem diagnostics.
To run modem diagnostics in Windows XP:
1 Close all open programs.
2 Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click
Printers and Other
Hardware
.
3 Click/Double-click the Phone and Modem Options icon, then click the
Modems tab.