Filter
Top Products
CHAPTER 6: Troubleshooting
60
BIOS
The settings in the BIOS Setup utility are not retained
• Replace the CMOS battery. For instructions, see “Replacing the CMOS battery” on page 43.
Optical drive
Your server does not recognize an optical drive
• Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your
server restarts. Make sure that the IDE controllers are enabled. For more information, see
“Using the BIOS Setup Utility” on page 47.
• Reinstall the device driver. For instructions, see Using Your Server Companion DVD.
• Make sure that the drive is configured correctly by following the instructions in the drive’s
documentation.
• Turn off your server, then remove the drive and push it in again to make sure the drive
is seated correctly. For instructions, see “Installing or replacing a fixed or removable-media
drive” on page 25.
Your optical drive tray does not open
• Press a straightened paper clip wire into the optical drive’s manual eject hole. The drive
tray opens.
• If this problem happens frequently while the server is turned on, the drive may be defective.
Expansion cards
Your server does not recognize an expansion card
• Restart your server.
• Make sure that you have installed the necessary software or driver. For instructions, see
the card’s documentation.
• Reseat the expansion card and riser card. For instructions, see “Installing PCI expansion
cards” on page 35.
Hard drive
The hard drive cannot be accessed, or you receive a “General failure reading drive C” error
message
• If a diskette is in the diskette drive, eject it and restart your server by pressing the reset
button.
• Restart your server by pressing the reset button.
• Turn off your server, then remove all hard drives and push them in again to make sure
the drives are seated correctly. For instructions, see “Installing or replacing a hard drive”
on page 27.
• If your server has been subjected to static electricity or physical shock, you may need to
reinstall the operating system.
You receive a “Non-system disk” or “disk error” error message
• Eject the diskette from the diskette drive, then press ENTER.
• Make sure that your hard drive has an active partition. For more information, see “The
master boot record is corrupted” on page 61.