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Chapter 3: Getting Help
www.gateway.com
Using eSupport
The eSupport site is divided into five major areas:
■ Support Home
■ Downloads
■ Contact Us
■ Account Info
■ PC Tools
Each of these areas is represented by a menu across the top of the Web page.
Support Home
To get specific information about your notebook, type your serial number into
the My Support box, then click
Continue, or click Look up my serial number for
me
. For more information, see “Finding your specifications” on page 13.
Click
Support Home, then click All Support Documents to access product
documentation, specifications, and guides. By entering your serial number, you
get specific documents related to your system. You can also browse through
the reference area to locate an article specific to the question you have.
Click
Support Home, then click General Tutorials to access an extensive library
of how-to articles and videos on topics such as making audio CDs and installing
a hard drive.
Downloads
Click Downloads, then click My Downloads to get the latest software updates for
BIOS and driver upgrades. By entering your serial number you get drivers
specific to your system. Click
All Downloads to walk through a step-by-step
wizard to locate your drivers.
Contact Us
Click Contact Us to access links to technical support with a live technician,
including chat and e-mail. Click
Call Us to get a list of Gateway telephone
numbers for both sales and support. For more information, see “Telephone
numbers” on page 289.