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www.gateway.com
Chapter 1: Getting Help
Using eSupport
The eSupport site is divided into five major areas:
■ Support Home
■ Product Support
■ Downloads
■ Contact Us
■ PC Tools
Support Home
Click Support Home, then click All Support Documents to access product
documentation, specifications, and guides. You can also browse through
the reference area to locate an article specific to the question you have.
Click
Support Home, then click General Tutorials to access an extensive
library of how-to articles and videos on topics, such as making audio CDs
and installing a hard drive.
Product Support
Click Product Support to view a list of all the products that Gateway
supports.
Downloads
Click Downloads, then click My Downloads to get the latest software
updates for BIOS and driver upgrades. By entering your serial number you
get drivers specific to your notebook. Click
All Downloads to walk through
a step-by-step wizard to locate your drivers.
Contact Us
Click Contact Us to access links to customer care with a live technician,
including chat and e-mail. Click
Call Us to get a list of Gateway telephone
numbers for both sales and support. For more information, see
“Telephone support” on page 121.
PC Tools
Click PC Tools to access utilities to help you manage your notebook.