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Troubleshooting
■ Remove any line splitters or surge protectors from your telephone line, then check
for a dial tone by plugging a working telephone into the telephone wall jack.
■ If you have additional telephone services such as call waiting, call messaging, or
voice mail, make sure that all messages are cleared and call waiting is disabled
before using the modem. Contact your telephone service to get the correct code
to temporarily disable the service. Also make sure that the modem dialing
properties are set correctly.
To check the dialing properties:
1 Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click
Printers and Other Hardware.
2 Click the Phone and Modem Options icon, then click the Dialing Rules tab.
3 Click the location from which you are dialing, then click Edit.
4 Make sure that all settings are correct.
■ Disconnect any answering machine, fax machine, or printer that is on the same
line as the modem. Do not connect these devices to the same telephone line as
the modem.
■ Make sure that you are not using a digital, rollover, or PBX line. These lines do
not work with your modem.
■ Check for line noise (scratchy, crackling, or popping sounds). Line noise is a
common problem that can cause the modem to connect at a slower rate, abort
downloads, or even disconnect. The faster the modem, the less line noise it can
tolerate and still work correctly.
Listen to the line using your telephone. Dial a single number (such as 1). When
the dial tone stops, listen for line noise. Wiggle the modem cable to see if that
makes a difference. Make sure that the connectors are free from corrosion and all
screws in the wall or telephone wall jack are secure.
You can also call your telephone service and have the telephone line checked for
noise or low line levels.
Help and
Support
For more information about dialing properties, click Start, then click
Help and Support. Type the keyword dialing in the Search box
, then click the arrow.