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Troubleshooting
Your Ethernet network is running slower than you expect
■ If your Ethernet network is running slower than you expect, check the speed of
each Ethernet component. For best results, all Ethernet components should be
standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit
Ethernet (1000 Mbps or 10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet,
and Gigabit Ethernet components will result in your network running at the
slowest component speed.
You cannot connect to your company network
Every network is unique. Contact your company computer department or network
administrator for help. For more information about setting up a network in your home,
see “Networking Your Computer” on page 49.
Passwords
Your computer does not accept your password
Make sure that CAPS LOCK is turned off, then retype the password.
Power
Your computer will not turn on
■ Make sure that your power cord is connected correctly to your computer.
■ If your computer is plugged into a surge protector, make sure that the surge
protector is connected securely to an electrical outlet, turned on, and working
correctly. To test the outlet, plug a working device, such as a lamp, into the outlet
and turn it on.
■ Make sure that the power cord is free from cuts or damage. Replace any damaged
cables.
Printer
The printer will not turn on
■ Make sure that the printer is online. Many printers have an online/offline button
that you may need to press.
■ Make sure that the power cable is plugged into an AC power source.
Help and
Support
For more information about network troubleshooting, click Start, then
click Help and Support. Type the keyword network
troubleshooting in the Search box , then
click the arrow.