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Troubleshooting Techniques
User's Guide 103
4.
Click the port to which your modem is attached.
5.
Click More Info.
•
In Windows Help, use the Modem Troubleshooter.
If the modem connection is dropped when transferring large files
•
There may be static or interference on the phone line. Try connecting later.
•
If a serial or PC card modem is not working, disable the internal modem.
1.
Click Start, Settings, Control Panel.
2.
Double-click System.
3.
Click the Device Manager tab.
4.
Double-click Modem to list the current modem devices.
5.
Double-click the internal modem.
6.
Select the checkbox “Disable in this hardware profile.”
PC Card (PCMCIA) Problems
If the notebook doesn’t recognize a PC Card
•
Remove and reinsert the PC card.
•
If the card requires an IRQ, check that there is one available. Look in Device
Manager, Properties, Interrupt Request (IRQ).
•
Check the HP Pavilion Notebook Web site for information about supported PC
Cards.
•
Try the card in another computer.
•
Reboot the computer.
You may also want to test the PC card with diagnostics. See Testing Hardware
Operation.
If an I/O card stops communicating properly
•
The card may have been reset if the computer suspended or turned off. Exit any
applications, then remove and reinsert the card.