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Obtaining Repair Service
92 User's Guide
Obtaining Repair Service
To receive warranty repair service
To receive warranty repair service, contact the appropriate HP Customer Care Center.
Check “To call HP for Service and Support” on page 93 for the phone number.
The support technician will help qualify your unit for warranty repair, based on the
warranty applicable to your unit and original purchase date, and will provide you with
repair processes. If the HP notebook product is not normally sold by HP in the country of
use, it must be returned to a supported country for services. (Currently, HP Pavilion
Notebook PC service is only provided in the United States.) Warranty service may
include the cost of shipping, handling, duties, taxes, freight, or fees to or from the service
location.
To repair your computer outside the warranty period
If your PC is no longer in the warranty period, contact the appropriate Customer Care
Center. The HP support person will let you know about repair charges and processes.
To prepare your computer for shipment
1.
Important.
Back up your hard disk drive.
While your computer is being repaired, the hard disk may be replaced or reformatted.
2.
Hewlett-Packard cannot guarantee the return of removable components. Please
remove the following prior to sending your computer in for service:
•
PC cards
•
AC adapter and power cord
•
CDs in the CD player
•
Floppy disks in the floppy disk drive
3.
When sending your computer to Hewlett-Packard, please use the original product
packaging or other substantial packaging in order to avoid damage to the unit in
transit.