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NOTE To verify that the firmware update succeeded, print a new configuration page from the
control panel and verify that the firmware date code on the configuration page has changed.
Troubleshooting a firmware update
The following table lists the causes and results of possible interruptions to the firmware update.
Table 2-7 Troubleshooting a firmware update
Cause Result
The job was cancelled from the control panel. No update has occurred.
A break in the I/O stream occurred during send (for
example, the parallel cable was removed).
No update has occurred.
A power cycle occurred during the RECEIVING UPGRADE
process.
No update has occurred.
A power cycle occurred during the PERFORMING
UPGRADE process.
No update has occurred. Resend the update through a
parallel port.
A power cycle occurred during the INITIALIZING process. The update has been completed.
Print jobs that are sent to the product while an update is in process do not interrupt the update.
The following table lists possible reasons for the failure of a remote firmware update and the
corrective action that is required for each situation.
Table 2-8 Troubleshooting a firmware update failure
Reason for firmware update failure Corrective action
The .RFU file is corrupted. The product recognizes that the file is corrupted and rejects the update.
Download the file again and send the new file to the product. Download the file
from www.hp.com/go/lj2410_firmware for the HP LaserJet 2410 printer,
www.hp.com/go/lj2420_firmware for the HP LaserJet 2420 printer, or
www.hp.com/go/lj2430_firmware for the HP LaserJet 2430 printer.
The wrong product is contained in
the .RFU file.
The product recognizes the printer mismatch and rejects the update. Download
the correct file and send it to the product. Download the file from
www.hp.com/go/
lj2410_firmware for the HP LaserJet 2410 printer, www.hp.com/go/
lj2420_firmware for the HP LaserJet 2420 printer, or www.hp.com/go/
lj2430_firmware for the HP LaserJet 2430 printer.
The upgrade was interrupted. See Troubleshooting a firmware update.
A flash hardware failure occurred. Although it is extremely unlikely, the product might have a hardware failure. Call
technical support to address the problem (see the flyer that came with the
product for a local telephone support list).
NOTE All HP LaserJet products leave the factory with the most recent firmware version
installed. If a remote firmware update fails, the .RFU file must be sent over a parallel port
connection.
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Software description