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12 www.hp.com Technical Reference Guide
HP ProtectTools Troubleshooting Guide
HP ProtectTools Credential
Manager—Using
Credential Manager
Network Accounts option,
a user can select which
domain account to log into.
When TPM authentication
is used, this option is not
available. All other
authentication methods
work properly.
Using TPM authentication, the
user is only logged into the
local machine.
Using Credential Manager Single Sign On tools
allows user to authenticate other accounts.
HP ProtectTools Embedded
Security—Automated logon
scripts not functioning
during user restore in
Embedded Security
The error occurs after user
1. Initializes owner and user
in Embedded Security
(using the default
locations—My
Documents).
2. Resets the chip to factory
settings in the BIOS.
3. Reboots the machine.
4. Begins to restore
Embedded Security.
During the restore
process, Credential
Manager 1.5.0.631.35
asks user if the system
can automate the logon
to Infineon TPM User
Authentication. If user
selects Yes, then the
location of
SPEmRecToken
automatically appears in
the text box.
Even though this location is
correct, the following error
message is displayed: No
Emergency Recovery
Token is provided.
Select the token location
the Emergency Recovery
Token should be
retrieved from.
Use the Browse button to select the location,
and the restore process proceeds.
Software
Impacted-Short
description
Details Solution / Workaround