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6 www.hp.com Technical Reference Guide
HP ProtectTools Troubleshooting Guide
HP ProtectTools Embedded
Security—Cannot encrypt
any data in the Windows
2000 French (France)
environment.
There is no Encrypt selection
when right-clicking a file icon.
This is a Microsoft operating system limitation. If
the locale is changed to anything else (French
(Canada), for example), then the Encrypt
selection will appear.
To work around the problem, encrypt the file as
follows: right-click the file icon and select
Property > Advanced > Encrypt
Contents.
HP ProtectTools Embedded
Security—Errors occur after
experiencing a power loss
while taking ownership
during the Embedded
Security Initialization
If there is a power loss while
initializing the Embedded
Security chip, the following
issues will occur:
• When attempting to
launch the Embedded
Security Initialization
Wizard, the following
error is displayed:
The Embedded
security cannot be
initialized since the
Embedded Security
chip has already an
Embedded Security
owner.
• When attempting to
launch the User
Initialization Wizard, the
following error is
displayed:
The Embedded
security is not
initialized. To use the
wizard, the
Embedded Security
must be initialized
first.
Perform the following procedure to recover from
the power loss:
✎
Use the Arrow keys to select various menus,
menu items, and to change values (unless
otherwise specified).
1. Start or restart the computer.
2. Press F10 when the F10=Setup message
appears on screen (or as soon as the
monitor LED turns green).
3. Select the appropriate language option.
4. Press Enter.
5. Select Security > Embedded Security.
6. Set the Embedded Security Device option to
Enable.
7. P r e s s F10 to accept the change.
8. Select File > Save Changes and Exit.
9. Press ENTER.
10. Press F10 to save the changes and exit the
F10 Setup utility.
HP ProtectTools Embedded
Security—Computer Setup
(F10) Utility password can
be removed after enabling
TPM Module
Enabling the TPM module
requires a Computer Setup
(F10) Utility password. Once
the module has been
enabled, the user can remove
the password. This allows
anyone with direct access to
the system to reset the TPM
module and cause possible
loss of data.
This is as designed.
The Computer Setup (F10) Utility password can
only be removed by a user who knows the
password. However, HP strongly recommends
having the Computer Setup (F10) Utility
password protected at all times.
Software
Impacted-Short
description
Details Solution / Workaround