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14 www.hp.com Technical Reference Guide
HP ProtectTools Troubleshooting Guide
HP ProtectTools Security
Manager—Intermittently,
an error is returned when
closing the Security
Manager interface
Intermittently (1 in 12
instances), an error is created
by using the close button in
the upper right of the screen
to close Security Manager
before all plug-in applications
have finished loading.
This is related to a timing dependency on
plug-in services load time when closing and
restarting Security Manager. Since PTHOST.exe
is the shell housing the other applications
(plug-ins), it depends on the ability of the plug-in
to complete its load time (services). Closing the
shell before the plug-in has had time to complete
loading is the root cause.
To resolve, allow Security Manager to complete
services loading message (seen at top of
Security Manager window) and all plug-ins
listed in left column. To avoid failure, allow a
reasonable time for these plug-ins to load.
No corrective action is planned by HP for the
Security Manager product.
HP ProtectTools Embedded
Security—Guest User
account can violate policy
through the PSD interface
Using the Embedded Security
Task Notification Area (task
tray) icon, a guest user can
bypass Security Manager
and initialize a basic user.
During the basic user
initialization, the guest could
create a PSD that
monopolizes the hard drive.
The system administrator can resolve this by
deleting the guest-user-created PSD.
HP is working with plug-in suppliers to be aware
of limited/guest user capabilities for future
product enhancements.
HP ProtectTools Embedded
Security—Guest User
receives message that
PTHOST.exe has not
been approved by
Hewlett-Packard Company
The following error message
appears when a guest user
opens HP ProtectTools
Security Manager: this
module ‘C:\Program
Files\HPQ\HP Protect
Tools
Security\PTHOST.EXE’
has not been approved
by Hewlett-Packard
Company. Do you want
to continue?
Guest user support is not provided by HP, HP
recommends limited user support by the
administrator.
Future improvements are planned to prevent
Security Manager runtime in Guest mode.
HP ProtectTools Embedded
Security—Multiple User
PSDs do not function in a
fast-user-switching
environment
This error occurs when
multiple users have been
created and given a PSD with
the same drive letter. If an
attempt is made to
fast-user-switch between users
when the PSD is loaded, the
second user's PSD will be
unavailable.
The second user's PSD will only be available if it
is reconfigured to use another drive letter or if
the first user is logged off.
Software
Impacted-Short
description
Details Solution / Workaround