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24 www.hp.com Technical Reference Guide
HP ProtectTools Troubleshooting Guide
HP ProtectTools Credential
Manager—Credentials are
lost from Credential
Manager when Embedded
Security is uninstalled
The Embedded Security
device encrypts and protects
the credentials. Removing the
Embedded Security software
causes a loss of all encrypted
data.
Users should regularly back up their credentials,
as referenced in help files. The Credential
Manager Backup and Restore options are
available on the Credential Manager menu. If
the user does not back up credentials prior to
removing the embedded Security Manager,
his/her credentials are lost.
Users who have backed up encrypted
credentials should:
1. Reinstall HP ProtectTools Embedded Security
software.
2. Perform the restore option for both their
Embedded Security device and their
Credential Manager backup files.
HP ProtectTools Credential
Manager—Security cannot
register smart card in
Credential Manager
through the More option
Cannot register Smart Card
in Credential Manager
through the My Identity >
More > Register
Credentials option. User
must use Register Smart
Card or Token option.
This functionality was not originally designed
into the product. This is being implemented in
future product revisions being designed by HP.
HP ProtectTools Credential
Manager—Security
Restore Identity process
loses association with
virtual token
When user restores identity,
Credential Manager can lose
association with the location
of the virtual token at login
screen. Even though
Credential Manager has the
virtual token registered, user
must reregister the token to
restore association.
This is currently by design.
When uninstalling Credential Manager without
keeping identities, the system (server) part of the
token is destroyed, so the token cannot be used
anymore for logon, even if the client part of the
token is restored through identity restore.
HP is investigating long-term options for
resolution.
Software
Impacted-Short
description
Details Solution / Workaround