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Technical Reference Guide www.hp.com 17
HP ProtectTools Troubleshooting Guide
HP ProtectTools Embedded
Security—Numerous
end-task errors during
reboot after uninstalling
If the user uninstalls HP
ProtectTools Embedded
Security and waits a few
minutes after the uninstall
completes, when the user
selects Yes to reboot,
numerous end-task errors
appear with Japanese (JP),
Taiwanese (TW), Traditional
Chinese (TZ).
These end tasks include:
•persistWnd
•hkem.exe
• conime.exe
• ccapp
•PSD
• HP ProtectTools
Embedded Security Icon
tray
This occurs only on first uninstall attempt. Allow
more time and the stalled process will
successfully complete.
Software
Impacted-Short
description
Details Solution / Workaround