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Technical Reference Guide www.hp.com 19
HP ProtectTools Troubleshooting Guide
HP ProtectTools Credential
Manager—No option to
Browse for Virtual
Token during the login
process
User cannot move the
location of registered virtual
token in Credential Manager
because the option to browse
was removed due to security
risks.
The browse option was removed from current
product offerings because it allowed non-users
to delete and rename files and take control of
Windows.
HP ProtectTools Credential
Manager—Login with TPM
authentication does not
give the Network
Accounts option
Using the Network
Accounts option, a user can
select which domain account
to log into. When TPM
authentication is used, this
option is not available.
HP is researching a workaround for future
product enhancements.
HP ProtectTools Credential
Manager—Credential
Manager creates long
account names that are
truncated.
When registering a password
in Credential Manager, the
user can click Options and
select Prompt to select
account for this
application. User must then
enter a unique name for each
document so Credential
Manager can tell which
password to apply. When
creating these unique names,
Credential Manager fills in
the application name and the
user enters the document
name. In this window, the
user can scroll to view the
document name. When
reopening the
password-protected
document, the document
names cannot scroll.
Credential Manager
automatically fills in the
application name; only 9
characters can be viewed
when selecting the unique
name.
HP is researching workaround for future product
enhancements.
Software
Impacted-Short
description
Details Solution / Workaround