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82 Chapter 4: Problem Solving ENWW
Solving Repeated Paper Jams
If paper jams occur frequently, try the following:
• Check all the paper jam locations. A piece of paper might be stuck
somewhere in the printer. (See page 76.)
• Check that paper is correctly loaded in the trays, that the trays are
correctly adjusted for the loaded paper size, and that the trays are not
overfilled. (See the sections on loading paper, starting on page 28.)
• Check that all trays and paper handling accessories are completely
inserted into the printer. (If a tray is opened during a print job, this might
cause a paper jam.)
• Check that all covers and doors are closed. (If a cover or door is opened
during a print job, this might cause a paper jam.)
• Try printing to a different output bin (page 24).
• The sheets might be sticking together. Try bending the stack to separate
each sheet. Do not fan the stack.
• If you are printing from Tray 1, try feeding fewer sheets of paper or fewer
envelopes at a time.
• If you are printing with the optional duplexer, make sure that the cable tray
is seated properly, and that the Tray 2 cover is installed.
• If you are printing small sizes (such as index cards), make sure the paper
is oriented correctly in the tray (page 50).
• Turn over the stack of paper in the tray. Also try rotating the paper 180°.
• Try rotating paper (such as perforated or multi-sheet forms and labels) to
feed through the printer from a different orientation (page 44).
• Check the quality of the paper being printed. Damaged or irregular paper
should not be used.
• Use only paper that meets HP specifications (pages A-2 through A-14).
• Do not use paper that has already been used in a printer or copier. (Do
not print on both sides of envelopes, transparencies, vellum, or labels.)
• Check that the power supplied to the printer is steady, and meets printer
specifications (page A-18).
• Clean the printer (page 72).
• Contact an HP-authorized service or support provider to perform routine
printer maintenance. (See the telephone support flyer included with the
printer.)