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Whom to call if you're in the United States:
The following Customer Resource table provides the Hewlett-Packard organizations to call for various types of
product support.
Organization Telephone Number Support Provided Hours of Operation
Local Support
(800) 243-9816 Help in locating nearest HP
authorized dealer
24 hours per day
7 days per week
HP Audio Tips
(24-hour automated
support service)
(800) 333-1917 Pre-recorded help messages
for common questions and
information on other HP
customer resources
24 hours per day
7 days per week
HP FIRST Fax
(24-hour automated
support service)
(800) 333-1917
(Must call using a
Group 3 fax machine)
Detailed product support
information on common
software applications and
troubleshooting tips
(all sent by facsimile)
24 hours per day
7 days per week
HP Download
Service
(real-time access over
modem)
(208) 344-1691 Electronic download of HP
product information,
troubleshooting hints and
updated HP printer driver
information
24 hours per day
7 days per week
CompuServe
(800) 524-3388
(Must be a subscriber,
ask for agent #51,
CompuServe connect
charges apply to caller)
Interactive dialog with
worldwide HP customer
community for the exchange
of information
24 hours per day
7 days per week
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