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Print cartridge information
Print cartridge information
This section contains information about print cartridges.
Print cartridge authentication
The product informs you when a cartridge is not a genuine HP print cartridge after you insert it in the product.
If you insert a used HP cartridge from another HP product, the product can take as many as 60 printed pages
to authenticate that the cartridge is a genuine HP part, and then reactivate the supply status features.
If the control panel message states that this is not a genuine HP print cartridge and you believe you purchased
an HP cartridge, call the HP fraud hotline at (1) (887) 219-3183 (toll-free in North America).
Non-HP print cartridges
Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or remanufactured.
Because they are not HP products, HP cannot influence their design or control their quality. Service or repairs
required as a result of using a non-HP print cartridge will not be covered under the product warranty.
When you use a non-HP print cartridge, the product is unable to report on the status of the print cartridge. The
CARTRIDGE LOW and CARTRIDGE OUT messages will not be provided.
Print cartridge life expectancy
When a CARTRIDGE LOW message appears on the control panel display, the default setting allows the product to
continue printing until you replace the print cartridge, or until the product receives an “end of drum life”
message. When a CARTRIDGE OUT message appears at the end of the drum life, the product stops, and you
cannot override the message or continue printing until you replace the drum. The product stops to prevent
potential damage to the product.
HP recommends that you order a replacement print cartridge when you first receive a CARTRIDGE LOW alert.
You can order a cartridge using the Internet Enabled Supplies Ordering feature. For a direct connection, click
the printer icon on the bottom right of your screen, click the icon of the product you use, and click the Order
Supplies link on the status page. In a network environment, use the Web access server to order supplies
online.
ENWW