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• The print cartridges might be out of ink. Replace one or both empty print
cartridges.
For more information, see
View estimated ink levels.
• You might be trying to print a borderless document with only the black print
cartridge installed. When printing a borderless document, always have the tri-
color print cartridge and a black or photo print cartridge installed.
Document is misprinted
• Text and images are misaligned
•
Document is printed off-center or at an angle
•
Parts of the document are missing or printed in the wrong place
•
Envelope is printed at an angle
•
Document does not reflect the new print settings
Text and images are misaligned
Solution: If the text and images on your printouts are misaligned, then
align the
print cartridges.
Document is printed off-center or at an angle
Solution:
1. Verify that the paper is correctly placed in the input tray.
2. Verify that the paper guide fits firmly against the edge of the paper.
3. Reprint the document.
Parts of the document are missing or printed in the wrong place
Solution: Open the
Printer Properties dialog box and confirm the following options:
Tab Setting
Features
Portrait or Landscape: Verify the appropriate
orientation.
Size: Verify the appropriate paper size.
Scale to paper size: Select this option to scale text and
graphics to the paper size specified in the corresponding
drop-down list.
If parts of the document are still missing, the printer settings might be overridden by
the software program print settings. Select the appropriate print settings from within
the software program.
Chapter 12
98 Troubleshooting