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Maintenance and Troubleshooting
79ESL E-Series Tape Library User’s Guide
The robot drops a
cartridge.
■ Open the doors. Retrieve the cartridge, orient it
properly, and place the cartridge in an empty storage
bin. (Do not try to place the cartridge in the picker.)
■ Perform an inventory.
Note: If the operator manually places a cartridge in an
empty bin, he must then run an inventory so the library
records the position of the manually-placed cartridge.
A cartridge is in the
picker at start-up,
when a move
command is requested,
or after a place
command is executed.
■ If possible, initiate a Move Cartridge command from
the picker to a storage slot using your application
software.
■ If the problem continues, contact a field service
engineer.
The picker does not
have a cartridge after
completing a pick
command.
■ Make sure a cartridge can be found in the source
location.
■ Perform an inventory.
■ Retry the command. If the pick operation fails again,
contact a field service engineer.
Table 10: Robotics problems (Continued)
Problem Corrective Action