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Step 2: Check the control panel for error messages ....................................................... 247
Step 3: Test print functionality ......................................................................................... 247
Step 4: Test copy functionality ......................................................................................... 248
Step 5: Test the fax sending functionality ........................................................................ 248
Step 6: Test the fax receiving functionality ...................................................................... 248
Step 7: Try sending a print job from a computer .............................................................. 248
Step 8: Test the walk-up USB printing functionality ......................................................... 248
Factors that affect product performance .......................................................................... 249
Restore the factory-set defaults ....................................................................................................... 249
Paper feeds incorrectly or becomes jammed ................................................................................... 250
The product does not pick up paper ................................................................................ 250
The product picks up multiple sheets of paper ................................................................ 250
Prevent paper jams .......................................................................................................... 250
Clear jams ........................................................................................................................................ 252
Jam locations ................................................................................................................... 252
Clear jams from the document feeder ............................................................................. 253
Clear jams in Tray 1 ......................................................................................................... 255
Clear jams in Tray 2 ......................................................................................................... 257
Clear jams in the fuser area ............................................................................................. 258
Clear jams in the output bin ............................................................................................. 259
Clear jams in the duplexer (duplexing models only) ........................................................ 260
Improve print quality ......................................................................................................................... 262
Use the correct paper type setting in the printer driver .................................................... 262
Adjust color settings in the printer driver .......................................................................... 263
Use paper that meets HP specifications .......................................................................... 265
Print a cleaning page ....................................................................................................... 265
Calibrate the product to align the colors .......................................................................... 266
Check the print cartridges ................................................................................................ 266
Use the printer driver that best meets your printing needs .............................................. 269
Improve print quality for copies ........................................................................................ 271
The product does not print or it prints slowly .................................................................................... 272
The product does not print ............................................................................................... 272
The product prints slowly ................................................................................................. 273
Solve walk-up USB printing problems .............................................................................................. 274
The USB Flash Drive menu does not open when you insert the USB accessory ........... 274
The file does not print from the USB storage accessory ................................................. 274
The file that you want to print is not listed in the USB Flash Drive menu ........................ 275
Solve product connectivity problems ................................................................................................ 275
Solve direct-connect problems ........................................................................................ 275
Solve network problems .................................................................................................. 275
Solve wireless network problems ..................................................................................................... 278
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