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Contents 5
Diagnostic tools .................................................................................................................................71
Survey Utility .........................................................................................................................71
Array Diagnostic Utility .........................................................................................................72
HP Insight Diagnostics...........................................................................................................72
Integrated Management Log...................................................................................................72
Keeping the system current................................................................................................................73
Drivers....................................................................................................................................73
Resource Paqs.........................................................................................................................74
ProLiant Support Packs..........................................................................................................74
Operating system version support...........................................................................................74
Change control and proactive notification..............................................................................74
Care Pack................................................................................................................................75
Battery 75
Troubleshooting 77
Server diagnostic steps.......................................................................................................................77
Important safety information..............................................................................................................78
Symbols on equipment ...........................................................................................................78
Warnings and cautions............................................................................................................79
Preparing the server for diagnosis......................................................................................................81
Symptom information........................................................................................................................82
Service notifications...........................................................................................................................82
Loose connections..............................................................................................................................83
Diagnostic steps .................................................................................................................................83
Start diagnosis flowchart ........................................................................................................84
General diagnosis flowchart...................................................................................................86
Power-On Problems Flowchart...............................................................................................88
POST problems flowchart ......................................................................................................91
OS boot problems flowchart...................................................................................................93
Server fault indications flowchart...........................................................................................96
POST error messages and beep codes................................................................................................99
Introduction ............................................................................................................................99
ROMPaq disaster recovery ................................................................................................................99
Manual recovery ..............................................................................................................................100
Other information resources.............................................................................................................100
Regulatory compliance notices 101
Regulatory compliance identification numbers................................................................................101
Federal Communications Commission notice..................................................................................102
FCC rating label....................................................................................................................102
Class A equipment................................................................................................................102
Class B equipment................................................................................................................103