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9 Troubleshooting HP P6000 Command View
This chapter provides recommendations for optimizing performance and describes issues you may
encounter and how to resolve them.
Optimizing performance
Consider the following tips to optimize performance:
• Minimize the number of non-administrative users connected to the array.
• Open only one GUI session to HP P6000 Command View at a time.
• Use HP P6000 Command View, not the array operator control panel, to complete all
management functions, such as code loads. If you use the array to perform management
functions, you must first shut down HP P6000 Command View and then restart it after
completing the management function.
• For UAC-enabled systems, when you run SSSU or HP P6000 Performance Data Collector, you
must use the Run As Administrator option.
• After completing an HP P6000 Command View upgrade, you must clear your browser's cache
files.
For Internet Explorer:
1. Select Tools→Internet Options.
2. On the General tab, under Browsing History, click Delete.
3. Next to Temporary Internet files, click Delete files.
Restarting the HP P6000 Command View service
To restart the HP P6000 Command View server-based management service:
1. Open the Services window on the management server.
2. Right-click the HP P6000 Command View service and select Stop.
3. Right-click the HP P6000 Command View service again and select Start.
To restart the HP P6000 Command View array-based management service, on the Server Options
page, select Shutdown or restart P6000 Command View.
Using the right-click menu
In some browser configurations, the right-click menu is disabled. If the right-click menu is enabled
in your browser configuration, do not use the following Internet Explorer right-click menu options
(or the Mozilla equivalents) when using the HP P6000 Command View interface:
• Open Link in New Window
• Save Target As
• Set as Desktop Item
• Add to Favorites
Selecting any of these right-click menu options redirects you to the user interface without the proper
context and can display incorrect information.
Changing system time causes your session to end
Problem
Increasing ABM system time via system options→set time options logs you out from the HP P6000
Command View GUI.
64 Troubleshooting HP P6000 Command View