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Obtaining Repair Service
Setup Guide 55
Obtaining Repair Service
To receive warranty repair service
To receive warranty repair service, contact the HP Customer Care Center in the U.S. at
970-635-1000.
The support technician will help qualify your unit for warranty repair based on the
warranty applicable to your unit and original purchase date, and will provide you with
repair processes. Warranty service includes the cost of shipping, handling, duties, taxes,
freight, or fees to or from the service location.
Pavilion Notebook PC service is currently provided for the continental U.S.
To prepare your computer for shipment
1.
Important.
Back up your hard disk drive.
While your computer is being repaired, the hard disk may be replaced or reformatted.
2.
Hewlett-Packard cannot guarantee the return of removable components. Please
remove the following prior to sending your computer in for service:
•
PC cards
•
AC adapter and power cord
•
CDs in the CD player
•
Floppy disks in the floppy disk drive
3.
When sending your computer to Hewlett-Packard, please use the original product
packaging or other substantial packaging in order to avoid damage to the unit in
transit.
Note
If the hard disk drive is defective, you will receive a replacement drive with the original
HP software.