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Troubleshooting and Maintenance
Testing the Hardware
46 Startup Guide
9. Select and run the appropriate tests using the following keys. Tests are listed only for
detected hardware.
Enter Runs the highlighted test.
F5 or Space Marks or unmarks the highlighted test.
F6 Marks or unmarks all tests in the current menu.
F7 Marks or unmarks all tests in all menus.
F10 Runs all marked tests.
10. Save the Support Ticket. Press T to update and display a Support Ticket containing
system and test information. Press Esc to exit.
11. When you have finished running advanced tests, press Esc to exit.
12. Optional: to save the Support Ticket to a floppy disk, press F7, then Alt+C.
13. Exit. Press F3 and then any key to exit and reboot.
14. Optional: open the Support Ticket. In Windows, click Start, All Programs,
HP e-DiagTools, e-DiagTools for Windows.
15. Click View to display the Support Ticket.
16. To add information about your problem, click Comments and type the information,
then click OK.
To save or print the Support Ticket, click Save As or Print.
To e-mail the Support Ticket to your support agent, click e-Mail. The first time you
make an e-mail connection from this program, click Change Settings in the Connect
window and enter the settings recommended by your support agent.
e-DiagTools for Windows can also update the version of e-DiagTools on your notebook’s
hard disk. In e-DiagTools for Windows, use the e-DiagTools menu.
If you have trouble running e-DiagTools from the hard disk, you can also run it from the
Recovery CDs. Boot from disk 1 and select the diagnostics option.