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HP Service and Support
Getting Assistance for Your Notebook
Startup Guide 55
To prepare your notebook for shipment
See “To receive repair service” on the previous page to determine if your notebook must
be sent in for service. If it must, prepare it for shipment as follows.
Note
If you have questions about packaging requirements when returning your notebook for
repair, contact HP Service and Support—see "To contact HP for support or service" on
page 52. If your notebook is not packaged properly, you will be responsible for any
damages that occur to it during shipping.
1. Important. back up your hard disk drive. The hard disk may need to be replaced or
reformatted while your notebook is being repaired.
2. Hewlett-Packard cannot guarantee the return of removable components. Please
remove the following before you send your notebook for service:
?? PC cards.
?? AC adapter and power cord.
?? Any removable media, such as CDs, DVDs, or floppy disks.
?? Any hardware not involved in the problem and not requested for repair.
3. When sending your notebook to Hewlett-Packard, please use the original product
packaging or other substantial packaging to avoid damage to the notebook in transit.
Make sure at least three inches of suitable packaging material surround the notebook.
Your notebook will be returned to you in new packaging.
Note
If the hard disk drive is defective, you will receive a replacement drive that is either
unformatted or loaded with software for verification. You should restore the notebook’s
original software using your Recovery CDs (see “To recover the factory installation of
your hard disk” on page 49) or other recovery method.