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Electronic Forms User Guide
Supported Systems
and Printers
4. Network attached printer - Wire routing and the number of users using the printer can
significantly affect print times.
5. Fonts - Using a printer without the correct fonts or the fonts disabled can cause long print
times. ‘Arial’ and ‘Times new Roman’ installed on a Macintosh printing to a printer without
those fonts resident will cause very long print times.
Long Print Times
Several different reasons will cause long print times of electronic forms. Troubleshooting long print
times can be difficult. The following causes have been found to cause long print times for users.
There is no set remedy for these causes. Remedies will vary according to location, network type
and location, and/or system type:
1. Printer driver - Check the printer driver. For Macintosh, LaserWriter 8.3 works quite well for
printing to Apple LaserWriter Postscript, and Hewlett Packard printers.
FileMaker reads the printer driver and the printer you are using and that defines the page setup of
the form on your system. Some printers will not print the forms correctly simply because their
printable area is different than the supported printers.
This margin limitation comes into play when you are using a printer that has a smaller printable
area than the listed printers. This will cause the bottom of pages to be clipped off. On most
printers, the clipping will be fairly minimal and not be a significant problem. Some older printers or
printers not tested, may have considerable clipping, enough to be unusable with the Runtime
electronic forms.
Printer / System Troubleshooting
If you are new to FileMaker pro and you do not have one of the supported printers available to
print to, we suggest you contact your computer support staff to assist you.
2. Network attached printer - Wire routing and the number of users using the printer can
significantly affect print times.
3. Fonts - Using a printer without the correct fonts or the fonts disabled can cause long print
times. ‘Arial’ and ‘Times new Roman’ installed on a Macintosh printing to a printer without
those fonts resident will cause very long print times.
Printer names longer than 31 characters (including the server name) have been known to cause
long print times or can cause FileMaker to crash.
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