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for authorized HP 3PAR support personnel. An outbound connection enables diagnostic data
transfer such as alerts, StoreServ, SP log files, and configuration files for remote diagnosis.
Secure Network Mode is a mode used for communication between the SP and HP 3PAR Connection
portal for diagnostic data transfer (Outbound) and Remote Access (Inbound).
NOTE: Connectivity to only one of the Global Access Servers is required for remote support.
Table 13 Firewall and Port Requirements
Secure Network ModeNetwork Requirement
Your DNS server should allow remote3par.houston.hp.com
to be resolved to 15.201.225.95
3PAR support portal IP address
Port 443 (https) to be opened (outbound) between service
processor IP and the following IP address:
remote3par.houston.hp.com: 15.201.225.95
Outbound connectivity (Secure Service Collector Server)
Port 443 (https) to be opened (outbound) between Service
Processor IP and the following IP addresses:
Inbound connectivity (Global Access Server)
• 15.201.200.205 g4t2481g.houston.hp.com
• 15.201.200.206 g4t2482g.houston.hp.com
• 15.240.0.73 g9t1615g.houston.hp.com
• 15.240.0.74 g9t1616g.houston.hp.com
NOTE: If the StoreServ Storage system or the SP are placed on different IP networks and an IP
firewall exists between them, the following ports must be opened for communication between the
StoreServ Storage system and the SP:
• Port 22 (SSH)–Used for depositing and executing programmatically driven service scripts and
for collecting an archive of diagnostic data (known as an InSplore).
• Port 2540 (CLI)–Used for gathering system health information, configuration data, and
performance data.
• Port 5781 (Event Monitor)–Used for monitoring system events on the StoreServ Storage system.
To enable a proxy server for remote support:
1. Enter proxy server settings, if applicable.
2. If applicable, check the Enable authentication box to enable the setting. Enter the required
credentials.
3. To mask identifying information in all Service Processor log files, select the Make contents of
Service Processor log files anonymous box in the Advanced pane.
When you make the log files anonymous, the Remote Support process replaces object names
in log files (such as TopSecretVirtualVolume) with meaningless sequential labels (such
as VVnnn).
58 Setting Up the Service Processor and Storage System