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The whole image is blurry or grainy
1. Check that the paper type you have loaded corresponds to the paper type selected in the front
panel and in your software. To check on the front panel, use the View loaded paper key.
2. Check that you are printing on the correct side of the paper.
3. Check that you are using appropriate print-quality settings (see
Printing on page 43). In some
cases, you can overcome a print-quality problem merely by selecting a higher print-quality level.
For instance, if you have set the Print Quality slider to Speed, try setting it to Quality; if you
have already set it to Quality, try selecting custom options and then More Passes. If you
change the print-quality settings, you may wish to reprint your job at this point in case the
problem has been solved.
4. Try aligning the printheads. See
Align the printheads on page 164. After alignment, you may
wish to reprint your job in case the problem has been solved.
5. Go to the front panel and press the View loaded paper key to see the paper advance calibration
status. If the status is RECOMMENDED, you should perform paper advance calibration: see
Recalibrate the paper advance on page 139.
If the problem persists despite all the above actions, contact your customer service representative for
further support.
The paper is not flat
If the paper does not lie flat when it comes out of the printer, but has shallow waves in it, you are
likely to see defects in the printed image, such as vertical stripes. This can happen when you use thin
paper that becomes saturated with ink.
144 Chapter 13 Troubleshooting print-quality issues ENWW
Print-quality issues