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Chapter 5 Frequently Asked Questions
This section documents possible solutions to questions that are frequently asked. If the problem you encounter is not
listed, visit HiTi corporate web site for the most updated solutions or contact HiTi customer service representatives.
Table 5-1. Paper Jams/LEDs
Problem Possible Cause Solution
The orange LED light blinks. • Ribbon door open
• Ribbon missing
• Out of ribbon
• Out of paper
• Paper jam
• Paper type mismatched
• Memory run-out
Different blinkings indicate different problems. See
LED Signal Lights on page 38 for detailed descrip-
tions.
Printing stops in the middle of
processing.
The ribbon cartridge is not
installed correctly.
Install the ribbon cartridge correctly.
The paper is not loaded or
feeding correctly.
Load the paper or paper cassette correctly.
Paper jammed Remove the jammed paper. If this does not work,
turn off the printer and restart it after 1 minute. The
printer will automatically eject the jammed paper.
hiti640.book Page 35 Monday, June 24, 2002 2:46 PM