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HiTi 640 DL Photo Printer User Manual
38 www.hi-ti.com
Table 5-3. Printing Results
No "New Hardware wizard" dia-
log box appears on the screen
even though the USB cable
between the printer and PC is
sure to be connected.
The operating system of your
printer is not either Windows
98 or 2000.
Upgrade the operating system to Windows 2000
or Windows 98/ME.
USB cable may not be con-
nected properly.
Make sure it is securely connected.
The USB function is not
enabled.
In Windows 2000 or 98, choose Start > Setting >
Control Panel > System > Device Manager.
Enable the "USB host" and "USB root hub."
When I connect the USB cord
between computer and printer,
an "Unknown device" message
appears on the screen.
Static electricity problem Unplug the USB cable and plug it back in after 30
seconds.
The USB cable is defective. Use the USB cable shipped with the HiTi package.
Unqualified USB cable The USB cable is shorter than 1.5 meter.
Problem Possible Cause Solution
White dots on the printed photos There might be dust particles
on the thermal printing head,
ribbon cartridge, or print paper.
Use the Clean Kit to clean the printer.
Table 5-2. USB Connections
Problem Possible Cause Solution
hiti640.book Page 38 Monday, June 24, 2002 2:46 PM