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Diagnostic Indicator Display
Error
Code
Description
09
COPROCESSOR COMMUNICATION ERROR – The main microprocessor is not communicating
with the interface coprocessor. The interface coprocessor may be in a fault condition with the host
or just not able to respond. This error may appear when the scanner is configured for USB or
RS485 interface applications or during an attempt to update the interface software through the flash
utility. The unit should be repaired at an authorized service center.
11
SWITCH ERROR – The switch used for volume selection or sleep mode is detected in error (always
closed). The condition is self-correcting if possible. If the error persists, return the unit for repair at
an authorized service center. The scanning operation can continue with this error active.
12 Reserved
13
SCALE ERROR – Single Cable Scanner/Scales Only.
The scanner does not communicate with the scale. Make sure there is nothing plugged into the
‘Scale RS232 to Host’ port. If there is a disconnected cable, it may be causing the communication
error. If there is still no communication between the scanner and scale, return the unit to authorized
service center for repair.
14
SCALE RETURN TO ZERO ERROR – The scale did not return to zero between scale weight
requests if the zero checking function is enabled. The scale will need to be re-zeroed.
21
LASER #1 (VERTICAL) ERROR – The laser in the vertical scanning subsystem denotes a failure.
The scanner will try three times to correct the laser operation. If the laser error persists, the vertical
scanning subsystem will be shut down and this error code will remain on the Diagnostic Indicators.
22
LASER #2 (RIGHT HORIZONTAL) ERROR – The right laser in the horizontal scanning subsystem
denotes a failure. The scanner will try three times to correct the laser operation. If the laser error
persists, and the left horizontal laser (#3) is also in error, the horizontal scanning subsystem will be
shut down and this error code will remain on the Diagnostic Indicators.
23
LASER #3 (LEFT HORIZONTAL) ERROR – The left laser in the horizontal scanning subsystem
denotes a failure. The scanner will try three times to correct the laser operation. If the laser error
persists, and the right horizontal laser (#2) is also in error, the horizontal scanning subsystem will be
shut down and this error code will remain on the Diagnostic Indicators.
24
LASER #1 (VERTICAL) HIGH CURRENT WARNING – The laser in the vertical scanning
subsystem is drawing excessive current. This could be a warning for a future total failure. Have the
unit checked at an authorized service center when convenient.